First Aid Courses

Is HOAC an accredited Centre?
All our activities are operated to the highest safety standards and conform to UK National Governing Bodies’ codes of practice,  where applicable.  HOAC is licensed by The Adventure Activity Licensing Authority (AALA) and have Royal Yachting Association (RYA) and British Rowing Association (BRA) accreditation.

What qualifications do your instructors have?
All our Instructors are qualified to the required level by the appropriate National Governing Bodies and/or a comprehensive in-house training course.

Do you cater for special needs students?
Yes, we will do our best to try and accommodate special needs students within our courses. Please call the centre and we will be able to advise you which the most suitable course to book.

If the course is full will it be extended?
Please give us a call and we will see if we are able to extend the course.

What clothing do I need to bring?
A kit list will be provided at the time of booking detailing any equipment or clothing that you should bring along to the sessions. A change of clothes is necessary for all activities, including footwear and a towel for watersports. Where appropriate HOAC will provide wetsuits, buoyancy aids and cags for water-based sessions.

Do you have lockers?
Unfortunately we do not have lockers available to course participants. We have plenty of racking for individuals to leave their bags and we advise that valuable items are left at home. Phones can be left on silent in the log cabin post box.

Do I need to be able to swim?
For all water-based activities we ask that participants can swim 10m.

What is your cancellation policy?
HOAC reserves the right to cancel or curtail any course. On the very rare occasion that this is necessary, a full or partial refund will be made as appropriate, or an alternative course offered. No additional liability for compensation or expenses will be accepted.
Confirmed places that are cancelled in writing by an applicant, and received at the Centre no less than 8 weeks prior to the start date, will result in a refund of the course fee less a 25% administration charge.

Cancellations by applicants within 8 weeks of the start date will result in the full fee being forfeited. In the case of genuine illness, when a doctor’s certificate must be produced, the Centre will refund 50% of the course fee. However, please note that any cancellations on or after the start date will result in the full fee being forfeited. All cancellations must be in writing.

Do you have Insurance?
The Centre’s insurance covers all legal liabilities of the Centre to clients, but does not cover personal accident or loss where there is no liability on the part of the Centre or its employees.
Clients are therefore strongly advised to take out insurance to cover the risk of personal accident, liability or loss of personal effects and also the risk of cancellation.

Will I be fit enough to participate?

We advised you seek medical advice if you are in any doubt your ability to participate.

1. How to make a booking
All bookings are taken online, through our website.

2. Booking Amendments
Once payment has been received the course is non-transferable.

3. Cancellations
HOAC reserves the right to cancel or curtail any course. On the very rare occasion that this is necessary, a full or partial refund will be made as appropriate, or an alternative course offered. No additional liability for compensation or expenses will be accepted.

Confirmed places that are cancelled by customers within 14 days of purchase online will receive a full refund.

Confirmed places that are cancelled in writing by an applicant, and received at the Centre no less than 8 weeks prior to the start date, will result in a refund of the course.

Cancellations by applicants within 8 weeks of the start date will result in the full fee being forfeited.

In the case of genuine illness, when a doctor’s certificate must be produced, the Centre will refund full or partial refund made appropriate in the form of a credit note. However, please note that any cancellations on or after the start date will result in the full fee being forfeited. All cancellations must be in writing.

4. Insurance
The Centre’s insurance (Activities Industry Mutual) covers all legal liabilities of the Centre to clients, but does not cover personal accident or loss where there is no liability on the part of the Centre or its employees.

Clients may wish to consider taking out insurance to cover the risk of personal accident or loss of personal effects and also the risk of cancellation.

Accidents can happen without any contributory negligence from the centre or its staff. The centre can accept no responsibility for loss or damage to personal property or for personal injury not arising as a result of its own act or default

5. Weather Conditions
Please be aware that all courses and tuition booked will go ahead regardless of the weather and wind conditions. Our Instructors are prepared for these eventualities and will adapt the delivery of the course accordingly.

6. Safety
Course participants must be physically fit to take part in the activity and water users must be able to swim 10m. (Unless stated otherwise)

7. Buoyancy Aids
CE approved buoyancy aids with a whistle are included in the course fee and must be worn at all times on the water, pontoons and surrounding areas.

8. Medical Conditions / Special Needs
Details of all medical conditions/special needs, including behavioural issues of all participants must be detailed at the time of booking. Any medication that would be needed for the duration of the course must be handed to the instructor in charge of the course participant.

9. Email
Your email address will only be used to send confirmation of your booking and for the purposes of future promotional information.

10. Photography
Photographs taken by HOAC staff will only be used for HOAC publicity purposes, and will not be passed on to third parties.

11. Personal Data
Your data will only be used for HOAC purposes and will only be shared to aid the delivery of our service. This could include national governing bodies where certification is required to be issued etc.